The Point Hotel & Suites Universal

Housekeeping was nice. Pool view with balcony.

Nice toom, good size. Greeted well at start. Good kitchenette with crockery and cutlery provided. Easy parking. Good location.

The location and it was very quiet. The customer service was wonderful.

We have been to The Point several times and have never been disappointed. This time we requested a room at the first level, close to the Cabana Pool Bar, which was nicely accommodated by the front desk manager, Tiffany. Tiffany interacted with us many times during our stay and was the perfect hostess, always very cheerful and professional. The night front desk manager, Bertha, was also very helpful and genuinely cared about doing the best she could to make our visit the best it could be. Wytre, who also worked at the front desk was very pleasant and helpful. The bartenders YoMayra and Javier are the best, both very knowledgeable and very good people. Jomira is a sweetheart and Javier is a character. We also had a few occasions to speak to the Hotel Manager, Nathan, who was very personable but very professional when it came to addressing some minor concerns we had which he immediately resolved. We also met Therion, who handles hotel maintenance, who was also very personable and very funny. We met T.J., who handles nighttime security, who we noticed was very structured and comprehensive in his routine, but also very personable and witty. At the Lobby Barista, Zeneida prepared our food, while Pablo did the cooking. Both were very nice and made sure that we were very happy with the food and service. Housekeeping was very sensitive to privacy, very flexible and actually helped hold the side door of the hotel when we were leaving. Overall, we look forward to returning soon, since it always feels like visiting a second family!

One very large bed in bedroom plus lounge with kitchinette. Included fridge / freezer, washing machine and tumble drier, dish washer, cooker and micro. Dishes were adequate - just! I was really pleased that the speakers had been removed from our pool side balcony. The endless music last time we stayed was not nice. It seems other people agreed with me!! The appartment and the hotel were well maintained and very clean. The hotel staff were all friendly and cheerful.